COVID-19

WE USE CUSTOMIZED COVID-19 CONDITIONS

Below is an overview of the adjusted arrangements that apply to all our reservations:

If you are actually unable to travel, due to a negative travel advice from your government and / or a (total) lockdown in Austria, you will always get your money back.
This can be in the form of a voucher or Cash refund.
For the current winter season (2020/2021) and the summer of 2021, we have decided that the remaining payment only needs to be paid 5 days before arrival. Our regular terms and conditions apply for the next winter season (2021/2022), which can be found here.
5 days before arrival we can provide more clarity and inform you about the situation at that time.
If the current Covid situation does not change, we will also change our conditions for the next winter season, of course you will be informed in good time.
Another option is to easily postpone your reservation for this winter, if desired and available, to a later time, for example next year.

Reservation and payment

Prices
Prices are stated per apartment. Tourist tax , final cleaning, bread-rolls service and similar to be paid on location. Prices given of these local expenses are a guide only and may actually differ. Prices are established based on costs, taxes and exchange rates of April last Year. If after this time there are any changes in named components, Romex Restate reserves the right to pass on these changes.

Payment
Down payment: Upon reservation you will receive the confirmation along with the conditions of payment. The down payment is always 30% of the total costs. Reservation costs, as well as the cost of any cancellation insurance policy taken out, are due for payment together with the down payment. We should receive payment within 14 days after you received the invoice. The down payment should be transferred to our bank account not later than two weeks after the reservation made. The invoice clearly shows the down payment amount owed concerning your booking.
Balance owed: We should receive the balance owed not later than six weeks before departure. If you have made a reservation within six weeks before departure, the total costs are due in full immediately.

Tourist tax
At most holiday locations, you must pay a small amount in tourist tax on location on the day of arrival. The actual amount to be paid is shown with the description of the accommodation and is based on information provided to use in April last Year. It may be that this amount changes during the winter season.

Bank details
Account holder: W.E.-Hotelgesellschaft,
Bank: Sparkasse Schwaz AG (Geschäftsstelle Gerlos)

BLZ: 20510

Account number: 1200-002283
IBAN: AT302051001200002283
BIC: SPSCAT22XXX 

Deposit
We ask for a deposit for every apartment that you rent through Romex Restate. The amount can be found in the description of the accommodation. If your apartment is in order, you will receive the deposit back into your account a few days after departure(with a deposit by credit card it will automatically expire, within 30 working days, after departure from the complex)*. The deposit amount and the method of payment are always stated in the details of the accommodation concerned.
 
* If you don’t check out / cann’t check out, the operating service will have to transfer the remaining funds to your bank account. The following information is required for this:

  • Name of the account holder
  • International Bank Account Number (IBAN)
  • BIC / SWIFT code

Seasonal influences
It is possible that in the low and / or summer season, preparations are made to start or complete the coming (winter) season. The traveler should be aware that there is a possibility that there is limited opening of lifts, slopes, shops and entertainment options, more limited supply of other facilities and the possibility of construction activities by third parties around the destination. The Travel Organizer accepts no liability for such circumstances of third parties. In the unlikely event that construction or repair work must be carried out on the accommodation you have booked, we will inform you in good time and we will look for a good alternative with you.

Cancellation
Cancellation must take place in writing within 3 days of the event which has caused the trip to be (partially) cancelled. Cancellations for reservations for which the departure date is within 3 weeks may be passed on by the person who made the booking (+31 (0)79 362 58 22). You must then confirm the cancellation in writing.
If an agreement is cancelled, the person travelling is liable for the following cancellation costs in addition to any reservation costs owed:

  • Cancellation up to the 21st day before the date of arrival: 25% of the cost of the trip
  • Cancellation from the 21st day to the 14th day before the date of arrival: 50% of the cost of the trip
  • Cancellation from the 14th day to the 7th day before the date of arrival: 75% of the cost of the trip
  • Cancellation from the 7th day to the 1st day of arrival: 90% of the cost of the trip
  • Cancellation on the day of departure or later: The entire cost of the trip

Additional cancellation conditions in case of force majeure
If we are forced to close the accommodation imposed by third parties, such as the government, in connection with a national or European epidemic and / or pandemic (as was the case with the SARS-CoV-2 virus, popularly known as Coronavirus or COVID-19, in 2019/2020) or due to natural disasters, we as an organization cannot appeal on the general cancellation conditions, as stated above.
 
Should your government issue a negative travel advice/still be in effect for your holiday destination within 14 days prior to arrival, the conditions below will also apply to your reservation.
 
We will then contact you personally that the trip cannot take place due to force majeure. The funds received by you at that time will be included in a travel voucher (the amount of the voucher can be at most the full travel sum). If the new trip is cheaper, the customer will receive the difference back. If the new trip is more expensive, the difference will be charged to the customer. In such a situation, restitution is not possible due to force majeure.
 
The provided travel voucher can be used once for booking a future trip in one of the accommodations offered by Romex Restate and will be valid for one year from the date of receipt.

Travel & cancellation insurance
Please note that with Romex you cannot take out travel & cancellation insurance / do not take it out automatically when booking a trip. You should do this to third parties.